A Quick Guide to the benefits of outsourcing travel business tasks

In order to create a world-class business impact, travel companies need to overcome various challenges. They have to deal with competition, investment restrictions, resource management, shrinking margins, and brand evaluation. All these things demand a lot of time, therefore, they consider BPO/BPaaS service as a relevant solution to save time for core business functions.

Airlines, OTA(s), TMC(s), travel agencies, tour operators and other travel companies outsource their helpdesk, accounting, call-center, back-office, and web-design projects. Here, we will discuss, all you need to know about BPO, its meaning, benefits and business process solutions for travel companies.

What does BPO outsourcing mean?

When companies hire external companies to perform tasks and operations of their own companies on their behalf, it is called business process outsourcing or BPO. With the help of BPO  services, they save a lot of time to focus on their core business activities. In this way, they improve their business capabilities to perform better than before.

What are the types of BPO outsourcing?

Offshore Outsourcing

When companies assign some of their business roles/tasks to external companies, that exist abroad, this is termed as offshore outsourcing. They can smoothly operate their call centers, finance and accounting, helpdesks, and back-office with the help of offshore outsourcing. One of the major advantages of this type of outsourcing is company’s access to standard services at lower operating costs.

Onshore Outsourcing

Onshore outsourcing allows companies to outsource their internal business processes to external local companies. It runs in their operations and support functions within the same country. This business process service reduces the infrastructure cost and extra-spending, that could have been needed for supporting staff.

8 benefits of outsourcing your travel business-internal activities

• An outsourcing service provider has highly-trained staff and great methodologies that can handle business activities in a more efficient way.
• Travel companies can form better customer relationships by hiring a team from offshore outsourcing companies. This helps them run their business in different time zones and deliver a non-stop service, which is beneficial in performing better than their competitors.
• Business process management services are helpful to travel companies in removing language barriers, as outsourcing service providers have specialized teams that can serve customers in their native languages.
• BPO reduces operational cost and helps travel companies overcome the challenge of finding specialists for better business processing.
• The use of the latest technology in business process solutions, ensures proper security of client’s data.
• Outsourcing partners can provide a company with the BPaaS (Business Process as a Service) solution that employs cloud computing model. This increases automation in their business process by the use of latest technology. Thereby reduce the risk of errors.
• With the use of software like Coral Draw and Adobe Illustrator, outsourcing service providers can handle web-design projects of travel companies in a more effective way.
• Outsourcing some of the business activities to outsourcing partners allows travel companies to focus on the primary business tasks that are needed for their organizations’ overall growth.

Why do travel companies find outsourcing services necessary?

Travel companies consider outsourcing services necessary because of the following reasons:

• Brings efficiency
• Drives more output
• Reduces operational cost
• Excellent customer service
• Increases business hours
• Utilizes multiple resources
• Increases competitiveness
• High performance level
• Proper business management
• Delivers the best service quality
• Saves time to expand business to newer markets

Business process outsourcing services that travel entities find necessary:

Back office Outsourcing

Business process outsourcing helps travel companies manage their volumes of data and transactions, with the use of the best back office solutions. It provides access to specialized skills for proper data management. In this way, travel companies can bring efficiency in business operations with the help of reliable outsourcing solutions.

Finance and Accounting Outsourcing

Travel companies can employ outsourcing services, for managing the finance and accounting of their company, in an excellent way. The outsourcing service providers are capable of delivering the correct financial reports by processing the travel accounting systems carefully. They use high-end technologies like AI and analytics to collect, organize, and analyze financial data.

Helpdesk Outsourcing

The help desk can be transferred to BPO service providers because it can resolve customer queries on time. In this way, travel companies can get the best support facilities for their customers at affordable prices.

Call Center Outsourcing

By transferring their call centers to outsourcing service providers, travel companies can provide the best customer experience. In this way, they can deliver excellent services with the help of multiple support channels, including phone support, email support, and chat support.

Web design Outsourcing

Travel companies can outsource their web-design projects to ensure their website has an eye-catching design to draw customers in. The design teams of BPO service providers use advanced web creation tools to produce attractive design layouts. This can help travel companies present their business ideas, with the perfect combination of color and creativity.

Business travel outsourcing

Business travel outsourcing can help follow a smart way to handle business travel. This outsourcing service brings expertise to create the best travel program for companies. By getting a business travel outsourcing service, corporates can ensure that their travel management will be done efficiently and spending will be in the budget. 

TWAI is a trusted technology partner that brings all essential travel business solutions. The years of industry expertise and a more creative business approach make us the better choice among several travel technology companies. If you want to know more about our services, feel free to contact us@ +1 248-793-0000 or email us info@twai.com