BPO / BPaaS

Reference Data Management

Reference data is subset of master data used for classification throughout entire organization: Whether the data is used externally or internally, it should be consistent. Airport Codes, Country Codes, Airline Logos, Car Rental Reference Data, Hotel Reference Data are some examples of reference data. They are relatively static, low volume sets of permissible standard values used to provide context related to transactions. Because reference data is shared across an organization and is integrated into various systems, reference data needs to be managed properly. So, it is critical that reference data is accurate and consistent and available in various formats to support all technologies for your business. As a result, reference data management is often a critical step.

Flexible Data Formats

Support complex and simple formats of reference data

Version Control

Maintain Past, Present and Future for tracking the updates



Easy Workflow

Add, Delete and Approve options for smooth workflow

Contract Loading and Fare Management

With more than 40+ years of combined experience in Fare Filing and Management, TWAI, is an expert in this domain. We file millions of fares for Airlines, Consolidators/Wholesalers, Online Travel Agents (Online Portals) and Travel Agents. We file fares in ATPCO, GDS (Amadeus FareXpert, Sabre My Fares, Worldspan Securate), and Private Database etc.

Experience

Over 40+ years of combined experience in this domain

Turn-around time

Our 24x7 loading process is fast to load new contracts and updates.

Accuracy

Our staff is accurate and detailed in loading the data

Multiple Formats

We can perform ATPCO, Commission, Net/Negotiated Contracts

Routings

Complex routings can be loaded by our experienced staff

Restrictions

Flight, Fare or complex restrictions can be done

Add-ons

Multiple Add-ons can be loaded for the contract

Quality Check

Two-Step Quality Checks to reduce errors

Cost

Our process reduces costs and increase quality & efficiency

We MANAGE data, not just ENTER data

Automation and Quality Control

It is a revolutionary hosted travel automation platform. This robot can do anything a manual agent can do within the reservation system. This product is an end to end PNR management from QC/Ticketing to Queue Management.

Any kind of fare, payment and any number of segments, this automation software can issue any complex tickets within no time. We work 24/7 as your quality control agent with zero errors.

GDS/CRS

Can connect to any CRS/GDS or Direct Connect

Process

System performs PNR Processing and Quality Control (Pre Ticketing and Post Ticketing)

Robot

Auto ticketing, Queue Management, HX Segment, Schedule Changes etc.

Fraud Detection

Identification and elimination of fake ticket numbers, Credit Card, Fake Names

Risk

Reduced risk of missed ticket deadlines, Errors

Branding

Send custom notifications to agency/customers

Efficiency

Reduces the workload of travel sales consultants

Robust, Reliable, Fast and Accurate platform

Loyalty Program Management and Contact Center

We can manage your Loyalty Program where there is no need to reinvent any wheels. We can manage your program in short period of time. In short we can say – Your Program, Our Management. We can manage Loyalty for Airlines to Car to Hotel to Cruise to Ancillary selling platforms, who wish to provide their customers to redeem their loyalty points towards Travel (Air, Hotel, Rental Car, Cruise, Insurance, Activities and so on).